How Useful Is Six Sigma Certification in a Customer Support Role?
Over the years, the customer support field has evolved from merely resolving problems. It has become a promise of client pleasure, optimizing the effectiveness of service and bringing procedures in sync. Aspirants of this field gain vast benefits by obtaining their Six Sigma Certification from reputed platforms or institutes. The Benefits of Six Sigma in Customer Support The main goal of Six Sigma goals is to identify inefficiencies and hurdles in different processes. Customer support can streamline complaint resolution, lower wait times, and enhance procedures to provide a quicker service. Data-Driven Decision Making Six Sigma values measurements and statistics in order to keep a track on performance. It is also a great tool used for making defensible judgements. This method is beneficial for managers and agents in customer support in terms of measuring crucial performance metrics. These include average response time, satisfaction and happiness of a customer, first-call resolution and